DiamondKeys Business Policies

🔹 Please read all policies and pricing in their entirety. Booking an appointment confirms that you have agreed to all terms.

Tuesday – Friday: 9:00 AM – 4:00/5:30 PM
Closed: Saturday – Monday

🔹 Each service is uniquely tailored to the individual.

A non-refundable deposit is required to book all appointments.
The deposit goes toward your service total.
Accepted payment methods:
- Zelle: (815) 516-9602
- CashApp: $DiamondKeys01
- Cash

🔹 Failure to pay the required deposit will result in automatic cancellation of the appointment.

A 9-minute grace period is allowed.
After 10 minutes, a $15 late fee will be applied to your remaining balance.
Your appointment will only be serviced within the remaining time slot.
After 15 minutes, your appointment will be canceled, and you will need to book a new appointment with a new deposit.

Same-day cancellations must be made at least 4 hours in advance. Failure to do so will require you to book a new appointment with a new deposit.
No Call/No Shows will be charged 100% of the service booked and must pay the balance before being allowed to book any future services.
Frequent cancellations (more than two within a 60-day period) may result in denied future bookings.

Clients are allowed one free reschedule per appointment.
After the first reschedule, a new deposit will be required for any additional changes.
If you cancel a pre-booked appointment without an excused reason, future appointments will require upfront payment in full.

Fill-ins must be booked every 2-3 weeks.
Any fills booked after 3 weeks require a new full set.
Your lash set must be at least 50% full at the time of your fill-in appointment. Otherwise, you will be required to book a new full set.
You have 48 hours to report any issues with your lash extensions for a free fix. After 48 hours, you must book a maintenance fill.
Maintenance fills can only be booked between your initial appointment and your 2-week fill-in.
I do not work over other artists’ work. If you have existing extensions from another lash tech, you must book a lash removal + preferred full set.

No refunds will be issued for completed services.
If a refund is granted due to special circumstances, a percentage will be deducted due to third party processing fees.

No extra guests unless previously discussed and approved.
No children are allowed in the service area for safety reasons.
If you have any allergic reactions to the service, please notify me immediately. However, refunds will not be provided for allergic reactions.
Perk Card Policy: To redeem any loyalty perks, your Perk Card must be present at your appointment.

Each service is a luxury service and require proper aftercare. Please follow the provided care instructions to maintain results.
- If you have any questions, please contact me via text or call (779-335-4834). I will no longer communicate through my personal social media accounts.
By booking an appointment, you acknowledge and agree to all listed policies.

💎 "Thank you for choosing DiamondKeys Beauty Spa! I appreciate your business and look forward to providing you with the best service possible!" 💎